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Beaumont Hospitals

BJC Healthcare

Grady Health System
BJC HEALTH SYSTEM (MISSOURI)

BJC is the largest healthcare system in Missouri. In 2003, BSC provided consulting to BJC's Planning, Design, and Construction (PD&C) group.

The PD&C group believed that its overall service delivery was satisfactory but it did not have measures to demonstrate success or gauge improvements.

As with many multi-campus healthcare organizations, department processes were informal and tended to vary across campuses.

PD&C sought to create consistency in order to optimize efficiency.
Process Improvements Increase Productivity

BSC:

  • Established service delivery metrics to clarify department priorities and align employee behaviors.

  • Established methods to implement metrics that energized the organization for success.

  • Integrated existing project management software to support newly established project planning and scope-control processes. For example, BSC developed tools to streamline the project cost estimating process and improve estimate accuracy.

  • Obtained staff input at each step of the process. Several work groups contributed to re-engineering processes. Change advocates and trainers are BJC staff members.

  • Realigned the group's structure to support the department focus on process efficiency.

  • Accelerated performance improvement while executing a formidable workload.


BJC is the largest healthcare system in Missouri.